Last Updated: Jan 29, 2025
Information Collection and Use
While using our Service, we may collect or ask you to provide us with certain Personal Data. Personal Data may include, but is not limited to:
Email address
Phone number
Address, City, State, Province, ZIP/Postal code, Country
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the Unsubscribe link or the instructions provided in any email we send.
Specifically, if you provide your phone number, you agree to be contacted by phone call or text message (SMS communications) from us. We use this information to send you text notifications (regarding product orders), for marketing, to respond to your inquiries regarding our products and services, and regarding other transactional matters. Standard text message and data rates will apply. Before we contact you using your phone number, we will send to you an “opt in consent” that you will need to affirmatively agree to. The opt in consent will be substantially in the form as follow: OPT IN CONSENT: By submitting your phone number, you are authorizing us to send you text messages and notifications. Message/data rates apply. Reply STOP to Unsubscribe to a message sent from us.
Additionally, no mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Opt-in data and consent for SMS communications will not be shared with any third-parties except to our messaging partners, for the purpose of enabling and operating our SMS communications program.
Use of Data
We may use the information collected for purposes such as:
- to respond to customer support requests;
- otherwise to fulfill the obligations under the Terms of Service
- improve your experience and improve the Services;
- send information to you which we think may be of interest to you by post, email, or other means and send you marketing communications relating to our business;
- promote the use of our Services to you and share promotional and information content with you;
- send information to you regarding changes to our Terms of Service, Privacy Policy, or other legal agreements; and to meet legal requirements.
Security of Data
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. We only use service providers who take commercially appropriate steps to secure your data. The safety and security of your information also depends on you. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our website.
Disclosure of Data
If we are involved in a merger, acquisition or asset sale, your Personal Data may be disclosed and transferred in connection with such a transaction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that disclosure and transfer provided that your Personal Data remains subject to this Privacy Policy or a successor policy similarly protective of your Personal Data. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy. We do not otherwise sell Personal Data.
We may disclose your Personal Data in the good faith belief that such action is necessary to:
To comply with a legal obligation
To protect and defend our rights or property
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability
SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes
In certain circumstances, you have the following data protection rights:
The right to access, update or delete the information we have on you. Whenever possible, you can access, update or request deletion of your Personal Data by contacting us to assist you.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Data.
The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable, and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time when we relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
By email: info@ardente.com
By phone: 800-485-7500
SMS Terms & Conditions
SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Types of SMS Communications:
If you have consented to receive text messages from Ardente Supply Company, you may receive messages related to the following:
* Appointment reminders
* Follow-up messages
* Billing inquiries
* Promotions or offers (if applicable)
Example: “Hello, this is a friendly reminder of your upcoming appointment with Paul at the Providence location on Monday at 2pm. Reply STOP to opt out of SMS messaging at any time.”
Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 5 SMS messages per week related to your appointments/billing, etc..
Example:
“Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”
Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
Opt-In Method:
You may opt-in to receive SMS messages from Ardente Supply Company in the following ways:
* Verbally, during a conversation
Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://ardente.com/
Standard Messaging Disclosures:
* Message and data rates may apply.
* You can opt out at any time by texting “STOP.”
* For assistance, text “HELP” or visit our website https://ardente.com/privacy-policy-2/ for the Privacy Policy and Terms and Conditions.
* Message frequency may vary